NextUP 2023

Congratulations on being selected for MDC’s NextUP 2023! Explore the site to learn about our next session, and visit MDC Connect for project updates.

About NextUP 2023

Congratulations on being selected for MDC’s NextUP 2023! During our time innovating together, you will have the unique opportunity to move the credit union industry forward as we focus our work on MDC’s Credit Union of the Future Project.

The Strategy Council has developed a BIG vision—but how can we make it better? How do we actually pull this off? It will take all of us working together to share our big ideas, skills, determination, and innovative thinking to accomplish our goal!

We will meet in person for our next session on:

*You are required to attend in person sessions


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Sarah Lietz


Members Development Company


Sarah Lietz is the Chief Experience Officer for MDC. She is responsible for several strategic initiatives, MDC’s SEO and Events teams, and several numerous R&D projects.

She joined MDC in 2005 after serving for two years as a corporate project manager for CUNA Mutual Group (now TruStage). Prior to working with CMG, she spent eight years in product development in the telecom industry, focused primarily on introducing new Internet-related products to the marketplace. She has also held positions with the Chicago office of KPMG Peat Marwick, a global consulting and accounting firm.

Sarah volunteered on the board of directors of Firefly Credit Union in Minneapolis/St. Paul for nine years, including four as Board Chair. Sarah earned her MBA from the University of Wisconsin–Madison and a BS from Illinois State University.

Kurt Schroeder



Project Lead



Kurt Schroeder is the Chief Member Experience Advisor at Remarkable MX, a Member Experience advisory firm helping credit unions thrive in the experience economy. Prior to starting Remarkable MX, Kurt retired as the Chief Experience Officer at Avtex which helped organizations win through designing more meaningful experiences in every customer interaction.

With over 35 years of experience, Schroeder has a background helping diverse industries, including agriculture, manufacturing, health care, financial services, distribution, insurance, consumer packaged goods, and non-profits. He leverages this experience while helping organizations turn insight into experiences that drive growth and pioneering new methodologies and approaches in customer experience to improve how companies innovate new and better customer experiences.

Known for his outstanding organizational and consulting skills, Schroeder has a thorough knowledge of customer experience, customer loyalty, market research, go-to-market strategy, digital and social experience, sales effectiveness, and experience innovation. He has been recently quoted in The New York Times, Forbes, and CMSWire. He also speaks nationally on various customer experience topics at conferences and corporate events.